Privacy Policy

• –Name and email address when you create an account.
• –Payment information — processed securely by third-party providers; we do not store card numbers.
• –Photos and metadata you upload to the platform.
• –Usage data: feature interactions, search queries, device type, IP address, and browser version.
• –Event organisation and client tagging data you create within the platform.

• –Provide and improve AI-powered photo management and delivery services.
• –Process photos and enable face-matching delivery to guests.
• –Manage your account, subscriptions, and billing.
• –Send service-related communications and product updates.
• –Provide customer support and respond to inquiries.
• –Ensure platform security and prevent fraud.
• –Comply with applicable legal obligations.

• –Your photos are processed only to provide the service — they are not used to train AI models or shared with other users.
• –All data is encrypted in transit and at rest.
• –Access to your data is restricted to authorised Fotos personnel only.
• –You can delete your photos, galleries, and personal data from your account at any time.
• –AI face recognition data is scoped to your account and deleted when associated photos are removed.

We do not sell your personal information or photos. We share data only with trusted service providers (cloud hosting, payment processing, email delivery) bound by confidentiality agreements, or when required by law or court order. In the event of a merger or acquisition, data may be transferred subject to equivalent privacy protections.

• –End-to-end encryption for sensitive data in transit and at rest.
• –Secure cloud infrastructure with regular security audits.
• –Multi-factor authentication available on all accounts.
• –Internal access controls and regular security training for Fotos team members.
• –Documented incident response procedures.

• –Account information: retained until you delete your account.
• –Photos and galleries: you can delete these at any time.
• –AI face recognition data: deleted when associated photos are removed.
• –Usage logs: typically retained for 12 months.
• –Financial records: retained as required by law (typically 7 years).

• –Access & portability — request a copy of your personal data in a portable format.
• –Correction — update or correct inaccurate personal information.
• –Deletion — request deletion of your personal data, photos, and galleries.
• –Opt-out — unsubscribe from marketing communications at any time.
• –To exercise any of these rights, contact us at [email protected].

We reserve the right to change subscription pricing after notifying you in advance, as the costs of infrastructure and third-party tools may fluctuate. If you do not wish to continue at the new price, you may cancel your subscription before the change takes effect. Otherwise, the new pricing will be applied at your next billing cycle.

We use essential, analytics, and preference cookies to operate and improve the platform. You can control cookies through your browser settings. For full details, see our Cookie Policy at fotos.app/cookies.

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and other legally recognised transfer mechanisms.

Fotos is intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform. Continued use of Fotos after such changes constitutes acceptance of the updated policy.

Forgesaas Software Labs Private Limited — Kaniampurth, Kizhumury P O, Ramamanagalam, Ernakulam. For privacy enquiries: [email protected]